Shipping

When will my order ship?

How can I track my order?

Track your order here.

Is a signature required for delivery?

We require a signature on delivery for items over $500 to ensure that your jewels get to you safely! Shipments arrive via UPS.

Do you offer Saturday delivery?

We do not offer Saturday delivery without speaking to a customer care representative. If you require Saturday delivery, please text 312.751.1773. Additional fees will apply.

Can I ship to a P.O. Box?

We do not ship to P.O. Boxes.

How much is shipping?

USPS First Class Mail - $5UPS Ground -FREE for orders over $300UPS Ground - $15 for orders under $300UPS 2-Day Shipping - $25UPS Next Day - $45Please check your product’s status when selecting your shipping method. If you choose expedited shipping wh

Do you ship internationally?

Yes, we do! We offer international shipping to the countries listed below for a flat rate of $80.AustraliaGermanyMexicoSpainBelgiumHong KongNetherlandsSwedenCosta RicaIrelandNew ZealandSwitzerlandCanadaItalyNorwayTurkeyFrance JapanPuerto RicoUnited K

What if my package is lost or damaged?

How do I file a claim with Route?

If you purchased package protection, you can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order. Haven’t downloaded

What does your packaging look like?

All orders ship in our branded, ready-to-gift keepsake boxes! Our gift box is recyclable but many customers keep and reuse them. (We don't blame them - they're so chic!) If you would like your order to ship in the larger, glossy luxury box instead of