DRD Bridal

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We work with both 14 karat and 18 karat gold as well as platinum.

What kind of metals do you work with?

Bridal

What is the price range of a Dana Rebecca Designs ring?

Do you stock any ready-made engagement rings I can purchase?

What if I want to custom design a ring? How does that work?

I'm not local, can you still help me make a custom ring?

How long does the custom process take?

Where are the bridal pieces made?

Can you work with an heirloom stone?

Do you make other custom jewelry?

Do you make or sell wedding bands?

When will my order ship?

How can I track my order?

Is a signature required for delivery?

Do you offer Saturday delivery?

Can I ship to a P.O. Box?

How much is shipping?

Do you ship internationally?

What if my package is lost or damaged?

How do I file a claim with Route?

What does your packaging look like?

Shipping

This was a gift, I would like to return/exchange.

What is your international exchange policy?

I exchanged an item through the return portal, but I need to exchange/return again. Do I follow the same process?

What is your bridal ring return policy?

Returns & Exchanges

Are DRD pieces made from ethical materials?

Are your diamonds conflict free?

Do you use ethical packaging materials?

What is the color/clarity of the diamonds in DRD pieces?

Are your pieces nickel-free?

Can I leave my DRD pieces on all the time?

Ethics & Materials

When is my credit card charged?

Can I pay with two cards?

What is Route and Green Package Protection?

How Do I Check My Gift Card Balance?

Ordering & Financing

How can I get my item repaired?

I lost my piece, will DRD replace it?

Do you provide a shipping label for repairs?

Do you offer a warranty?

Will my repair be covered by the warranty?

Repairs & Replacements

What kind of metals do you work with?Updated a year ago